The is now resolved: the URL had some characters in it ('works' at the beginning of the URL) that was causing the issue. Users will now be able to login and request using the correct URL.
Posted Apr 29, 2025 - 13:22 BST
Update
We are continuing to investigate this issue.
Posted Apr 29, 2025 - 11:33 BST
Investigating
We're currently seeing that sometimes when you try to request or login on the web site you get an error message. We're aware of this and working to discover the cause and fix the problem. This doesn't happen all the time or for all requestable items, so do try to request online if you need something. Alternatively you should still be able to request via Sierra. We apologise for this problem.